Wellnece Terms of Use

Last updated: 15 September 2026

Welcome to Wellnece.

These Terms of Use apply when you access our website, create an account, purchase products or otherwise use services provided through the Wellnece online store.

By using our website, you agree to these Terms. Please read them carefully before placing an order.

1. About Wellnece

Wellnece is an online retailer offering products from a range of brands.

Products available through our website are sold by Wellnece, unless we clearly state otherwise.

Our online store is operated using the Shopify e-commerce platform.

2. Using Our Website

You may use our website for lawful personal or business purposes.

You must not:

  • Use the website for illegal or fraudulent purposes

  • Attempt to gain unauthorised access to our systems

  • Introduce viruses, malicious code or other harmful material

  • Interfere with the operation or security of the website

  • Copy or misuse website content without permission

  • Provide false or misleading information

  • Use automated systems to access or collect information from our website where this is not authorised

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information shown on our website are accurate.

Colours and appearance may vary slightly depending on your screen, lighting, photography and manufacturing differences.

Packaging may also change from time to time.

Where a product is supplied by a particular brand or manufacturer, trademarks and brand names remain the property of their respective owners.

Nothing on our website should be understood as meaning Wellnece manufactures every product that we sell.

4. Product Availability

All products are subject to availability.

Adding a product to your shopping basket does not reserve it.

If a product becomes unavailable after you place an order, we will contact you and provide an appropriate option, which may include:

  • Waiting for new stock

  • Selecting an alternative product

  • Cancelling the affected item

  • Receiving a refund where applicable

5. Prices

Prices displayed on the website will be shown in the applicable currency and will include applicable taxes where required.

Delivery charges, where applicable, will be shown before you complete your order.

We may change product prices at any time. Changes will not normally affect an order that has already been accepted by us.

If we discover an obvious pricing error, we may contact you before accepting or fulfilling the order.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you should receive an order confirmation.

An automated acknowledgement does not necessarily mean that we have accepted your order.

A contract for the purchase is formed when we accept your order in accordance with our ordering process.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable

  • Payment cannot be authorised

  • We identify suspected fraud

  • There is an obvious pricing or product information error

  • We cannot deliver to the address provided

  • The order breaches these Terms

If we cancel an order after payment has been taken, we will issue the appropriate refund.

7. Payment

Available payment methods will be displayed during checkout.

You agree to provide accurate and complete payment information and confirm that you are authorised to use the payment method provided.

Payments may be processed by third-party payment providers.

Wellnece does not normally store complete payment card details.

8. Order Information

Please check your:

  • Product selection

  • Quantity

  • Name

  • Telephone number

  • Email address

  • Billing address

  • Delivery address

before completing your order.

Contact us as soon as possible if you notice an error after ordering.

We cannot guarantee that an order can be changed after it has entered the fulfilment or delivery process.

9. Delivery

Delivery times shown on our website are estimates unless a specific delivery date has been expressly agreed.

Delivery options, expected times and any applicable charges will be shown on the relevant product page or during checkout.

Some large products may have different delivery arrangements from smaller products.

Please ensure that the delivery information you provide is complete and accurate.

Additional charges may apply where a delivery has to be rearranged because incorrect information was provided or where delivery cannot reasonably be completed due to circumstances within the customer's control, where permitted by law.

Your statutory rights are not affected.

10. Large and Heavy Products

Some products sold by Wellnece may be large or heavy and may require special delivery arrangements.

Where applicable, the product page or delivery information will explain whether delivery is:

  • Roadside or curbside

  • To the entrance of the property

  • Inside the property

  • Installed or assembled

If you require additional delivery assistance, please contact Wellnece before placing your order or before delivery.

11. Cancelling an Online Order

UK consumers buying online generally have legal cancellation rights.

Where those rights apply, you may normally notify us that you wish to cancel within 14 days after receiving the goods, without having to provide a reason.

Wellnece may also provide a longer voluntary return period for eligible products.

Please see our Returns & Refund Policy for full information about cancellations, returns and refunds.

Nothing in these Terms limits your statutory cancellation rights.

12. Returns and Refunds

Our returns process is explained in our Returns & Refund Policy.

Where eligible, Wellnece currently offers 30-day free returns in accordance with that policy.

Separate rules apply to faulty, damaged or incorrectly supplied goods.

Your legal rights are not limited by our voluntary return policy.

13. Faulty Products

Products supplied to consumers must meet applicable UK consumer requirements, including being:

  • As described

  • Of satisfactory quality

  • Fit for their intended purpose

If you believe a product is faulty, damaged or not as described, please contact Wellnece.

Depending on the circumstances and your legal rights, appropriate remedies may include repair, replacement, price reduction or refund.

Nothing in these Terms removes or restricts your statutory rights.

14. Product Warranties

Some products include a manufacturer or retailer warranty.

Warranty periods and coverage can vary depending on the:

  • Product

  • Brand

  • Manufacturer

The applicable warranty information will be provided on the product page, warranty documentation or separately with the product.

Please refer to our Warranty Policy for more information.

A commercial warranty is additional to your statutory consumer rights and does not replace them.

15. Expert Support

Where available, Wellnece may provide or arrange expert product support, troubleshooting, inspection, repair or other after-sales assistance.

The type of support available may depend on the product, brand, location and applicable warranty.

Charges may apply for services outside the applicable warranty period.

Where charges apply, we will provide relevant information before chargeable work is carried out.

16. Customer Accounts

You may have the option to create a customer account.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please contact us if you believe that your account has been accessed without your permission.

We may suspend or close accounts being used fraudulently or in breach of these Terms.

17. Promotions and Discount Codes

Promotions, discounts and promotional codes may be subject to additional conditions.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash

  • Discount codes cannot be applied retrospectively

  • Certain products or brands may be excluded

  • Promotions may have start and end dates

  • Multiple offers may not be combined

Any important promotional conditions will be displayed with the relevant offer.

18. Reviews and User Content

If you submit a review, photo, comment or other content to Wellnece, you confirm that you have the right to submit that content.

Content must not be:

  • False or misleading

  • Abusive or threatening

  • Illegal

  • Defamatory

  • Infringing on another person's intellectual property or privacy rights

  • Fraudulent or spam

We may moderate or remove content where reasonably necessary.

19. Intellectual Property

Unless otherwise stated, the website and its original content, including:

  • Text

  • Graphics

  • Layout

  • Logos

  • Photography owned by Wellnece

  • Website design

  • Videos

  • Marketing materials

are owned by or licensed to Wellnece and are protected by applicable intellectual property laws.

Brand names, trademarks, product images and other materials belonging to manufacturers or third parties remain the property of their respective owners.

You may use our website for normal personal shopping purposes but may not reproduce, distribute, sell or commercially exploit our content without permission.

20. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

  • Payment providers

  • Delivery services

  • Finance providers

  • Social media platforms

  • Manufacturers

  • Other websites

Third-party services may have their own terms and privacy policies.

Wellnece is not responsible for the content or operation of independent third-party websites.

21. Shopify

Our online store uses technology provided by Shopify.

Shopify provides the e-commerce infrastructure that allows us to operate our online store.

Your purchase is made from Wellnece, not Shopify, unless clearly stated otherwise.

Shopify may process certain information as part of providing its platform services. Please see our Privacy Policy for information about how personal data is handled.

22. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how we use it, who we may share it with and your data protection rights.

23. Cookies

Our website uses cookies and similar technologies.

Where required, you will be given options to manage non-essential cookies.

Please see our cookie information and Privacy Policy for further details.

24. Website Availability

We aim to keep the Wellnece website available and operating correctly.

However, we do not guarantee that the website will always be available without interruption.

We may temporarily restrict access for:

  • Maintenance

  • Security

  • Technical updates

  • System failures

  • Circumstances outside our reasonable control

25. Our Responsibility

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory consumer rights or seeks to exclude liability that cannot legally be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses resulting from circumstances outside our reasonable control, except where the law provides otherwise.

If you are purchasing as a consumer, these Terms do not exclude our responsibility for faulty goods, goods that are not as described, or other responsibilities that cannot legally be excluded.

26. Events Outside Our Control

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include severe weather, transport disruption, supply chain interruption, strikes, natural disasters, government action, internet or telecommunications failures and similar circumstances.

Where such an event affects an order, we will take reasonable steps to keep you informed and minimise disruption.

Your mandatory consumer rights remain unaffected.

27. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

  • Our services

  • Our website

  • Business operations

  • Applicable laws

  • Payment or delivery arrangements

The latest version will be published on this page with an updated date.

Changes will not remove rights that have already arisen under an existing consumer contract.

28. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

29. Governing Law

These Terms are governed by applicable UK law.

If you are a consumer, nothing in these Terms removes any mandatory rights you have under the law of the part of the United Kingdom in which you live.

Consumers may bring proceedings in the courts available to them under applicable law.

30. Contact Wellnece

If you have questions about these Terms, an order or your use of our website, please contact:

Wellnece
Email: Support@welnece