Warranty and Service Policy

Effective Date: 14/12/2023

Thank you for choosing ROTAI as your partner in achieving total wellness. To ensure transparency and clarity, we have outlined our Warranty and Service policies below.

ROTAI STANDARD WARRANTY POLICY

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-years warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

  1. Coverage Duration:

    • Massage Chair: 10 years from the date of purchase or delivery, whichever is later.
    • Massage Accessories: 1 year from the date of purchase or delivery, whichever is later.

  2. Coverage Details:

    • Free parts replacement within 10 years of purchase.
    • The warranty covers manufacturing defects.
    • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery,leather, accessories).

  3. Chargeable Services:

    • Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

  4. Repair or Replacement:

    • ROTAI has the option to repair or replace a defective product.
    • If replaced, the original warranty is terminated, and the replaced product becomes ROTAI's property.

  5. Limitations:

    • The warranty is not transferable, and ROTAI is not liable for damages beyond the purchase price.

  6. Service Process:

    • Customers may send their ROTAI product to any ROTAI Outlet during operating hours.
    • Delivery charges apply for collection/return/delivery of defective products.

LIMITATIONS AND EXCLUSIONS OF WARRANTY

  1. Invalidation of Warranty:

    • Invalidated if the product serial number is tampered with or evidence of commercial use is found.
    • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

  2. Exclusions from Coverage:

    • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

  3. Liability Limitations:

    • ROTAI is not liable for indirect damages or losses beyond the product's purchase price.
    • Exclusions cover cosmetic damage, wear and tear, general maintenance, and more.

  4. Contact Information:

    • Customers should contact customer service at info@rotaiuae.com for service maintenance appointments.

Customer Interaction Guideline:

  • While serving customers is our priority, we value our staff's well-being.
  • Mutual respect is appreciated, and we reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.