Nature-O-Pedic Pocket Spring Mattress

Nature-O-Pedic mattress comes with superior quality of nature latex from Belgium. Pure Natural latex is one of the best sleeping surface as  it is most consistent and comfortable. A latex mattress provides a superb sleeping surface, relieving pressure points with outstanding support. The Natural Latex mattress is clearly a wonderful choice for the consumer and for the environment.

FEATURES:

• Latex conforms to every curve of the body
• Alleviates areas of high pressure
• Individual coil movement for no motion transfer
• Non-woven case for coil encasement
• Super Edition design

BENEFITS:

• Experience unparalleled comfort as the mattress molds to your body, providing personalized support and relieving pressure points for a restful night’s sleep
• Say goodbye to tossing and turning throughout the night. This mattress helps alleviate pressure on sensitive areas, such as hips and shoulders, ensuring a more comfortable and uninterrupted sleep
• Enjoy uninterrupted sleep even if your partner tosses and turns. The individually encased coils in the mattress minimize motion transfer, allowing you to sleep undisturbed and wake up refreshed.
• Experience enhanced durability and longevity with the non-woven case encasing each coil. This feature ensures that the coils maintain their shape and integrity over time, providing consistent support for years to come. Indulge in the ultimate sleep experience with the Nature-O-Pedic Pocket Spring Mattress
  – Super Edition. This premium design combines luxurious comfort, exceptional support, and advanced features, making it the perfect investment for your sleep and overall well-being.
  

Effective Date: 14/12/2023

Thank you for choosing ROTAI as your partner in achieving total wellness. To ensure transparency and clarity, we have outlined our Warranty and Service policies below.

ROTAI STANDARD WARRANTY POLICY

At Rotai, we are confident in the quality and durability of our products. That is why we offer a 10-years warranty that covers all mechanical issues, such as free parts replacement within 10 years of purchase. No hidden fees, no hassle, no worries.

We value our customers and we want to ensure that you are satisfied with your purchase. Whether you need a new battery, a new screen, or a new keyboard, we will replace it for you at no extra cost.

Our warranty is one of the best in the industry and it shows how much we care about our products and our customers. With Rotai, you can enjoy peace of mind and a great user experience.

1. Coverage Duration:

   • Massage Chair: 10 years from the date of purchase or delivery, whichever is later.
   • Massage Accessories: 1 year from the date of purchase or delivery, whichever is later.

2. Coverage Details:

   • Free parts replacement within 10 years of purchase.
   • The warranty covers manufacturing defects.
   • Excludes tampering, misuse, unauthorized maintenance, and specific components (e.g., product battery,leather, accessories).

3. Chargeable Services:

   • Certain services and parts may be chargeable if warranty terms are not met or supporting documents are incomplete.

4. Repair or Replacement:

   • ROTAI has the option to repair or replace a defective product.
   • If replaced, the original warranty is terminated, and the replaced product becomes ROTAI's property.

5. Limitations:

   • The warranty is not transferable, and ROTAI is not liable for damages beyond the purchase price.

6. Service Process:

   • Customers may send their ROTAI product to any ROTAI Outlet during operating hours.
   • Delivery charges apply for collection/return/delivery of defective products.

LIMITATIONS AND EXCLUSIONS OF WARRANTY

1. Invalidation of Warranty:

   • Invalidated if the product serial number is tampered with or evidence of commercial use is found.
   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

2. Exclusions from Coverage:

   • Numerous exclusions apply, including non-operating items, consumables, user-performed maintenance, and more.

3. Liability Limitations:

   • ROTAI is not liable for indirect damages or losses beyond the product's purchase price.
   • Exclusions cover cosmetic damage, wear and tear, general maintenance, and more.

4. Contact Information:

   • Customers should contact customer service at info@rotaiuae.com for service maintenance appointments.

Customer Interaction Guideline:

• While serving customers is our priority, we value our staff's well-being.
• Mutual respect is appreciated, and we reserve the right to refuse service to abusive customers.

Thank you for your understanding and cooperation. We are committed to providing you with quality products and services.

Last updated: Wednesday, 25 September 2024

Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@rotai.ae

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@rotai.ae

Bank Charges and Cash on Delivery Terms

a) In the event of a purchase cancellation, refund, or return request, any associated bank transaction fees incurred by the company will be deducted from the refund amount issued to the customer.

b) For orders placed via Cash on Delivery (COD), no additional charges will be applied for cancellations, refunds, or returns.

Refunds for Installment Plan Purchases
For purchases made through installment plans such as Tabby, Cashew, or bank installment options like Buy Now Pay Later, a 6% transaction charge will be applied to the refund amount in case of a return.